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Reservation and Cancellation Policy
Early check-in or late check-out is subject to availability and may be chargeable by the hotel directly.
Check-in time is 12:00 PM, Check-out time is 11:00 AM.
* Coconut Creek homestay have totally 3 rooms in the property. So each guest can book only maximum 3 rooms per night and not allowed book more than 3 rooms per night.If any guest book more than 3 rooms per night reservation will be automatically cancelled.
* In case of by any system error if any over booking happens the reservation will be cancelled and 100% money will be refund.
* Complimentary breakfast for homestay rooms for online booking through our websites
* Kids below 6 year is only complimentary.
* Reservations will be confirmed with an advance payment of 50% of the total room charges.
* For online booking cancellation by guest there is bank charges of 7% of your total booking amount.
* For cancellations made 14 days prior to the date of arrival, is fully refund except 7% of the bank charges
* For cancellations made between 14 days to 10 days prior to the date of arrival, 50% of the room charges will be charged as retention
* For cancellations made 10 days prior to the date of arrival, 100% of the room charges will be charged as retention
* The booking period between December 18th to January 5th cancellations made 21 days prior to the date of arrival, is fully refund except 6.7% of the bank charges.
* Postpone or prepone of the booking will not be considered with in the 7 days of the check in date
* Postpone or prepone of the booking will not be considered with in the 21 days of the check in date in the period of December 18th to January 5th of every year
* We will not compensate for the late arrivals and the early departures of the guest. But The guest can do early check in prior to 3 hrs of our default check in time only depends up on the room availability.
* Cancellation request should be made in writing or through Email and acknowledgement or confirmation email from us should be obtained for considering postpone or prepone.
* Early check-in or late check-out is subject to availability and may be chargeable by the hotel directly.
* In homestay & Houseboat guest must provide valid ID proof on the time of check in .
* The Complimentary APAI plan includes Lunch, Dinner and Breakfast
* Complimentary Lunch, Dinner and Breakfast are prefixed with vegetarian dishes.
* Complimentary Lunch, Dinner and Breakfast are LIMITED quantity.
* If guest needs more cuisines, they can order from the a la carte menu provided by Coconut Creek, and itâ€™s chargeable.
* Complimentary Lunch and Dinner will be provided only from 12.30 to 15.00 and 18.30 to 21.00 respectively
* In the homestay No Food order will be accept for guest who check in after 7.30 PM.Any guest who paid the advance money for the dinner will be 100% refunded in case they check in after 7.30 pm.
* Management reserves the right to modify or withdraw the prices and policy without prior notice
* All disputes, in Kottayam jurisdiction only.